PetCare Management System
The solution provides pet owners with a convenient way to book services and access pet care history while helping staff deliver more accurate, timely, and personalized service.
Software Type
Booking App
Industry
Retail
Year
©2022
About
Project Overview
A pet grooming and wellness service chain offering a wide range of services such as bathing, trimming, fur shaving, and general healthcare for pets.
Needs & Challenges
The client operates a pet care service for local customers, serving a large number of clients and pets. They faced challenges in efficiently managing appointment schedules, tracking pet medical records, overseeing staff, and maintaining high-quality customer service. They needed an integrated and automated system to streamline these operations and ensure fast, accurate, and professional service delivery.
Our solutions
Rabiloo developed a centralized pet care service management system focused on optimizing appointment scheduling for pet check-ups, while also integrating medical history and pet profile management to help pet owners track their pets' health status.
Technology stack
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Development Model: Waterfall
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Testing Method: Unit Test
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Task Management Tool: Slack
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Programming Languages: PHP, JavaScript
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Frameworks: Laravel, VueJS
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Database: MySQL
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DevOps/CI-CD Tools: Docker, GitLab CI
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System Architecture: Microservice Cloud-based
Main functions
1. For Managers and Admins:
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Customer Management: Store and manage customer information, including contact details, pet care requirements, and service history.
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Pet Management: Maintain pet profiles with data such as breed, health status, special care needs, and care history.
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Staff Management: Oversee staff information, work schedules, task assignments, and performance tracking.
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Appointment Scheduling: Easily create and manage care appointments to avoid overlaps and optimize staff schedules.
2. For Customers (Pet Owners):
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Simple Appointment Booking: Customers can book pet care appointments via the web app, selecting desired services and convenient time slots.
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Pet Record Tracking: Access service history and health reports for their pets directly through the system.
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Notifications: Receive email or app alerts when appointments are confirmed, updated, or completed.
Outcomes
Delivering solution for enhanced efficiency and client loyalty
The PetCare Manager project enables pet care service providers to optimize their operations, improve service efficiency, and enhance customer experience through:
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Enhanced service management efficiency: Automating appointment scheduling and pet medical record management helps save time and reduce errors, improving staff productivity and increasing customer satisfaction.
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Improved customer experience: Customers can easily book appointments and track their pets’ care history, creating a convenient and transparent experience that boosts customer satisfaction and loyalty.
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Optimized staff management: Managing employee schedules and assigning pet care tasks minimizes understaffing or overload, ensuring smooth and effective service delivery.
